Our Exprets


Michał Florys

Manager of the area IT Service Management

In the CTPartners since 2002. Is responsible for the development of ITSM portfolio management, offers products and services, oversees a team of consultants and trainers. Experienced project manager, expert ITSM.

Leading projects of complex transformation of the IT organization. Defines a value for end-users in the form of IT services. The projects uses and creatively combines IT management best practices: ITIL ®, COBIT ®, LEAN, AGILE, ISO 20000. ITIL ® certified EXPERT. The coach accredited by APMG-International, entitled to carry out all of the ITIL ® training and LEAN IT.

He educated thousands of people with IT service management and has successfully prepared for certification exams. One of the first people in Poland has been actively promoting the IT service model. Co-founder and member of the associations of itSMF Poland and the Help Desk Institute, Poland.

Passionate of photography, hikes in the high mountains and travel at the end of the world (private website: loner. pl), jazz music and Björk.

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