PRINCE2® Foundation 2017 EN

PDU:21 (T:21)

Course information:

PRINCE2® 2017 3 day course allows participants to gather knowledge needed to manage or take part in PRINCE2® project. This is accredited training that prepares for Foundation level exam.

Participants

All persons who manage projects (despite sector and specialisation) or are members of project boards, project teams and want to get acquainted with one of the most known project management methodology – PRINCE2® 2017.

What you will learn

  • PRINCE2® 2017 methodology
  • Knowledge and understanding of PRINCE2® terms
  • You will prepare to the PRINCE2® Foundation exam

Course description

During the trainings all key concepts which are needed to effective project management with PRINCE2®, e.g. proper starting up a project and initiation, controlling the project during realisation and closing. All PRINCE2® principles, themes and processes are discussed together with relation between different parts of the methodology. Participants find out how to use PRINCE2® elements in chosen practical examples.

The scope of the training is the following:

  • Introduction to PRINCE2® 2017,
  • Starting up a project is presented,
  • Business Case theme is presented together with management products,
  • Organisation: project management structure and stakeholder management,
  • Directing a project – project board roles and responsibilities in the process,
  • Initiating a project – project plan and preparation of project initiation documentation,
  • Quality: how quality is managed in PRINCE2® and what management products are used,
  • Plan – levels of plans, planning philosophy, the way plans are prepared and product based planning approach,
  • Risk – the way risk is controlled in PRINCE2® is explained,
  • Change – issue and change management,
  • Managing stage boundary – next stage planning,
  • Controlling a stage,
  • Closing a project – delivery of the project products and ending project,
  • Progress – monitoring and controlling progress,
  • Sample papers – participants can assess their knowledge level,
  • PRINCE2® Foundation exam on the third day.

Case study is used to practice some concepts that are presented during the course.

ITIL Intermediate Lifecycle Stream: Service Transition (ST)

Target audience

The main target group for this course and qualification includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers

Benefits

Knowledge of the service transition principles and processes, guidance on how to manage people through service transitions and how to organize for service transition, implementing and improving service transition guidelines, technology considerations and challenges, critical success factors and risks to this lifecycle phase. This course prepares students for the ITIL Intermediate Certificate: Service Transition which is part of the ITIL Intermediate Lifecycle stream qualifications.  It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert Certificate.

Course content

  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Change Evaluation
  • Service Validation and Testing
  • Knowledge Management
  • Technology considerations
  • Organizing for service transition
  • Roles and responsibilities
  • Implementation and improvement of service transition
  • Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)
  • Sample exam

The course culminates in a formal closed-book examination – ITIL® Intermediate: Service Transition.

ITIL Intermediate Lifecycle Stream: Service Strategy (SS)

Target audience

The main target group for this course and qualification includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers.

Benefits

Knowledge of the service strategy principles and processes, governance area, organizing for service strategy approach, technology considerations and implementing service strategy guidelines, challenges, critical success factors and risks of this lifecycle phase. This course prepares students for the ITIL Intermediate Certificate: Service Strategy which is part of the ITIL Intermediate Lifecycle stream qualifications.  It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert Certificate.

Course content

  • Strategy Management for IT Services
  • Service Portfolio Management
  • Financial Management for IT Services
  • Demand Management
  • Business Relationship Management
  • Organizing for service strategy
  • Roles and responsibilities in Service Strategy
  • Implementing and improving service strategy
  • Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)
  • Sample exam

The course culminates in a formal closed-book examination – ITIL® Intermediate Service Strategy

ITIL Intermediate Lifecycle Stream: Service Design (SD)

Target audience

The main target group for this course and qualification includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers

Benefits

Knowledge of the service design principles and processes, service design technology-related activities, organizing for service design approach, implementation and improvement of service design guidelines and technology considerations, challenges, critical success factors and risks of this service lifecycle phase. This course prepares students for the ITIL Intermediate Certificate: Service Design which is part of the ITIL Intermediate Lifecycle stream qualifications. It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert

Course content

  • Service Design principles and policies
  • Design Coordination
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Information Security Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Technology considerations
  • Organizing for service design
  • Roles and responsibilities
  • Implementation and improvement of service design
  • Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)
  • Sample exam

The course culminates in a formal closed-book examination – ITIL® Intermediate: Service Design.

ITIL Intermediate Lifecycle Stream: Continual Service Improvement (CSI)

Target audience

The main target group for this course and qualification includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers

Benefits

Knowledge of the continual service improvement principles and processes, continual service improvement methods and techniques, organization for continual service improvement approach, technology that can be used for continual service improvement, implementation considerations and critical success factors and risks. This course prepares students for the ITIL Intermediate Lifecycle Qualification: Continual Service Improvement Certificate, which is part of the ITIL Intermediate Lifecycle stream qualifications. It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert Certificate.

Course content

  • Continual service improvement principles
  • 7-step improvement process
  • Continual service improvement methods and techniques
  • Technology for continual service improvement
  • Organization for continual service improvement
  • Implementation considerations
  • Critical success factors and risks
  • Roles and responsibilities
  • Implementation of continual service improvement
  • Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)
  • Sample exam

The course culminates in a formal closed-book examination – ITIL® Intermediate: Continual Service Improvement.

ITIL Intermediate Capability Stream: Release, Control & Validation (RCV)

Target audience

The main target group for this course and qualification includes individuals who require a deep understanding of the ITIL® Certificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within an organization, IT professionals, operational staff involved in the included processes, and who wish to enhance their role-based capabilities.

Benefits

Knowledge of the more practical approach to the area of IT services management focusing on processing change requests, deploying new and modified services into production, building, validating and testing releases, managing changes, including organizational change, and managing service assets and configurations and knowledge. This course prepares students for the ITIL Intermediate Certificate: Service Offerings and Agreements which is part of the ITIL Intermediate Capability stream qualifications.  It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert.

Course content

  • Service Asset and Configuration Management
  • Change Management
  • Request Fulfilment
  • Release and Deployment Management
  • Service Validation and Testing
  • Change Evaluation
  • Knowledge Management
  • Technology considerations
  • Roles and responsibilities
  • Sample exam

The course culminates in a formal closed-book examination – ITIL® Intermediate: Release Control & Validation.

ITIL Intermediate Lifecycle Stream: Service Operation (SO)

Target audience

The main target group for this course and qualification includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers.

Benefits

Knowledge of the service operations principles and processes, common service operation activities, organizing for service operation guidelines, especially in regards to functions, technology considerations and guide on how to implement service operation as well as challenges, critical success factors and risks of this lifecycle stage. This course prepares students for the ITIL Intermediate Certificate: Service Operation which is part of the ITIL Intermediate Lifecycle stream qualifications. It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert Certificate.

Course content

  • Incident management
  • Problem Management
  • Event Management
  • Request Fulfilment
  • Access management
  • Service Desk, Technical Management, Application Management and IT Operations Management functions
  • Technology considerations
  • Roles and responsibilities
  • Implementation of service operation
  • Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)
  • Sample exam

The course culminates in a formal closed-book examination – ITIL® Intermediate: Service Operations.

ITIL Intermediate Capability Stream: Service Offerings & Agreements (SOA)

Target audience

The main target group for this course and qualification includes individuals who require a deep understanding of the ITIL® Certificate in the Service Offerings and Agreements processes and of how it may be used to enhance the quality of IT service support within an organization, IT professionals, operational staff involved in the included processes, and who wish to enhance their role-based capabilities.

Benefits

Knowledge of more practical approach to the area of IT services management focusing on building the offer of IT services, negotiating and signing agreements and contracts, and managing levels of services. This course prepares students for the ITIL Intermediate Certificate: Service Offerings and Agreements which is part of the ITIL Intermediate Capability stream qualifications. It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert

Course content

  • Service Portfolio Management
  • Service Catalogue Management
  • Service Level Management
  • Demand Management
  • Supplier Management
  • Financial Management
  • Strategy Management for IT Services
  • Design Coordination
  • Technology considerations
  • Roles and responsibilities
  • Sample exam

The course culminates in a formal closed-book examination – ITIL® Intermediate: Service Offerings & Agreement.