PRINCE2® Foundation 2017 EN

PDU:21 (T:21)

Course information:

PRINCE2® 2017 3 day course allows participants to gather knowledge needed to manage or take part in PRINCE2® project. This is accredited training that prepares for Foundation level exam.

Participants

All persons who manage projects (despite sector and specialisation) or are members of project boards, project teams and want to get acquainted with one of the most known project management methodology – PRINCE2® 2017.

What you will learn

  • PRINCE2® 2017 methodology
  • Knowledge and understanding of PRINCE2® terms
  • You will prepare to the PRINCE2® Foundation exam

Course description

During the trainings all key concepts which are needed to effective project management with PRINCE2®, e.g. proper starting up a project and initiation, controlling the project during realisation and closing. All PRINCE2® principles, themes and processes are discussed together with relation between different parts of the methodology. Participants find out how to use PRINCE2® elements in chosen practical examples.

The scope of the training is the following:

  • Introduction to PRINCE2® 2017,
  • Starting up a project is presented,
  • Business Case theme is presented together with management products,
  • Organisation: project management structure and stakeholder management,
  • Directing a project – project board roles and responsibilities in the process,
  • Initiating a project – project plan and preparation of project initiation documentation,
  • Quality: how quality is managed in PRINCE2® and what management products are used,
  • Plan – levels of plans, planning philosophy, the way plans are prepared and product based planning approach,
  • Risk – the way risk is controlled in PRINCE2® is explained,
  • Change – issue and change management,
  • Managing stage boundary – next stage planning,
  • Controlling a stage,
  • Closing a project – delivery of the project products and ending project,
  • Progress – monitoring and controlling progress,
  • Sample papers – participants can assess their knowledge level,
  • PRINCE2® Foundation exam on the third day.

Case study is used to practice some concepts that are presented during the course.

ITIL® Foundation (szkolenie w jęz. angielskim)

Target audience

Individuals who require a basic understanding of the ITIL® framework and how to use it to enhance the quality of IT service management within an organization. IT professionals that are working within an organization that has adopted and adapted ITIL® practices who contributes to an ongoing service improvement programme.

Benefits

The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. The purpose of the course is to introduce students the essential concepts associated with the ITIL® library and prepare them to the ITIL® Foundation examination. Additionally the course provides practical guidelines and rules on how to effectively and efficiently manage IT services.

Course content

Topics covered include:

  • The ITIL® structure and key elements of the service management model
  • Service Strategy: Strategy Management for IT Services , Service Portfolio Management; Financial Management for IT Services; Demand Management; Business Relationship Management
  • Service Design: Design Coordination; Service Level Management; Service Catalogue Management; Supplier Management; Information Security Management; Availability Management; Capacity Management; IT Service Continuity Management
  • Service Transition: Transition Planning and Support; Change Management; Service Asset and Configuration Management; Release and Deployment Management; Service Validation and Testing; Change Evaluation; Knowledge Management
  • Service Operation: Incident Management; Problem Management; Event Management; Request Fulfilment; Access Management
  • Continual Service Improvement: Service Measurement; Service Reporting; 7-step Improvement Process
  • Comprehensive process model, list of roles and functions defined in ITIL®
  • Set of key concepts and definitions
  • ITIL® principles
  • Human aspect in service management
  • Practical exercises: Service Definition; Service Design Package; Service Level Agreement (SLA); Change Request; Escalation
  • ITIL Foundation examination sample papers

ITIL® in Action – ITIL® Foundation in practice

Target audience

Individuals who require a basic understanding of the ITIL® framework and knowledge on how to use it to enhance the quality of IT service management within an organization. IT professionals that are working within an organization that has adopted and adapted ITIL® practices who contributes to an ongoing service improvement programme. Individuals willing to improve their skills and prove it with the Certificate.

Benefits

Knowledge of the essential concepts associated with the ITIL® library including Service Lifecycle and service management processes. The knowledge gained during the course can be immediately applied and followed up during successive rounds of the Apollo 13 – an ITSM case experience simulation game.

Course content

  • The ITIL® structure and key elements of the service management model
  • Service Strategy: Strategy Management for IT Services , Service Portfolio Management; Financial Management for IT Services; Demand Management; Business Relationship Management
  • Service Design: Design Coordination; Service Level Management; Service Catalogue Management; Supplier Management; Information Security Management; Availability Management; Capacity Management; IT Service Continuity Management
  • Service Transition: Transition Planning and Support; Change Management; Service Asset and Configuration Management; Release and Deployment Management; Service Validation and Testing; Change Evaluation; Knowledge Management
  • Service Operation: Incident Management; Problem Management; Event Management; Request Fulfilment; Access Management Continual Service Improvement: Service Measurement; Service Reporting; 7-step Improvement Process
  • Comprehensive process model, list of roles and functions defined in ITIL®
  • Set of key concepts and definitions
  • ITIL® principles
  • Human aspect in service management
  • Practical exercises: Service Definition; Service Design Package; Service Level Agreement (SLA); Change Request; Escalation
  • Apollo 13 – an ITSM case experience™ business simulation, being the integral part of the training course, letting the students to design processes discussed during the course, verify their performance under realistic conditions and under time pressure, and to initiate improvement programmes in the following rounds ITIL® Foundation examination sample papers
  • ITIL® Foundation exam

ITIL Expert: Managing Across the Lifecycle (MAL)

Target audience

The target group of the ITIL Qualification: Managing across the Lifecycle is:

  • Individuals who require a business and management level understanding of the ITIL v3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

This may include but is not limited to CIOs, senior IT managers, IT managers and supervisors, IT professionals and IT operations and development practitioners.

Benefits

This course prepares students for the ITIL® Intermediate Qualification: Managing across the Lifecycle Certificate (MALC), which is the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management.

The course is intended to build on knowledge gained in previous intermediate level courses and focus on the application and integration of ITIL® understanding, particularly in regards to the areas of service lifecycle stages’ integration, process integration, interfaces, sharing data, information and knowledge.

Course content

Topics covered include:

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability
  • Defining business benefits
  • Managing changes on the strategy level
  • Risk management
  • Planning and implementing best practices in IT service management
  • Assessing IT service level
  • Reference to other methodologies and standards as: COBIT, ISO/IEC 20000, CMMI, Balance Scorecard, Six Sigma, ISO 9000, TQM, etc.

The course culminates in a formal closed-book examination – “ITIL® Intermediate: Managing Across the Lifecycle”.

ITIL Intermediate Lifecycle Stream: Service Transition (ST)

Target audience

The main target group for this course and qualification includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers

Benefits

Knowledge of the service transition principles and processes, guidance on how to manage people through service transitions and how to organize for service transition, implementing and improving service transition guidelines, technology considerations and challenges, critical success factors and risks to this lifecycle phase. This course prepares students for the ITIL Intermediate Certificate: Service Transition which is part of the ITIL Intermediate Lifecycle stream qualifications.  It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert Certificate.

Course content

  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Change Evaluation
  • Service Validation and Testing
  • Knowledge Management
  • Technology considerations
  • Organizing for service transition
  • Roles and responsibilities
  • Implementation and improvement of service transition
  • Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)
  • Sample exam

The course culminates in a formal closed-book examination – ITIL® Intermediate: Service Transition.

ITIL Intermediate Lifecycle Stream: Service Strategy (SS)

Target audience

The main target group for this course and qualification includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers.

Benefits

Knowledge of the service strategy principles and processes, governance area, organizing for service strategy approach, technology considerations and implementing service strategy guidelines, challenges, critical success factors and risks of this lifecycle phase. This course prepares students for the ITIL Intermediate Certificate: Service Strategy which is part of the ITIL Intermediate Lifecycle stream qualifications.  It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert Certificate.

Course content

  • Strategy Management for IT Services
  • Service Portfolio Management
  • Financial Management for IT Services
  • Demand Management
  • Business Relationship Management
  • Organizing for service strategy
  • Roles and responsibilities in Service Strategy
  • Implementing and improving service strategy
  • Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)
  • Sample exam

The course culminates in a formal closed-book examination – ITIL® Intermediate Service Strategy

ITIL Intermediate Lifecycle Stream: Service Design (SD)

Target audience

The main target group for this course and qualification includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers

Benefits

Knowledge of the service design principles and processes, service design technology-related activities, organizing for service design approach, implementation and improvement of service design guidelines and technology considerations, challenges, critical success factors and risks of this service lifecycle phase. This course prepares students for the ITIL Intermediate Certificate: Service Design which is part of the ITIL Intermediate Lifecycle stream qualifications. It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert

Course content

  • Service Design principles and policies
  • Design Coordination
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Information Security Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Technology considerations
  • Organizing for service design
  • Roles and responsibilities
  • Implementation and improvement of service design
  • Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)
  • Sample exam

The course culminates in a formal closed-book examination – ITIL® Intermediate: Service Design.

ITIL Intermediate Lifecycle Stream: Continual Service Improvement (CSI)

Target audience

The main target group for this course and qualification includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers

Benefits

Knowledge of the continual service improvement principles and processes, continual service improvement methods and techniques, organization for continual service improvement approach, technology that can be used for continual service improvement, implementation considerations and critical success factors and risks. This course prepares students for the ITIL Intermediate Lifecycle Qualification: Continual Service Improvement Certificate, which is part of the ITIL Intermediate Lifecycle stream qualifications. It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert Certificate.

Course content

  • Continual service improvement principles
  • 7-step improvement process
  • Continual service improvement methods and techniques
  • Technology for continual service improvement
  • Organization for continual service improvement
  • Implementation considerations
  • Critical success factors and risks
  • Roles and responsibilities
  • Implementation of continual service improvement
  • Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)
  • Sample exam

The course culminates in a formal closed-book examination – ITIL® Intermediate: Continual Service Improvement.