ITIL Expert: Managing Across the Lifecycle (MAL)



Basic information Additional information Exam Appointments

Target audience

The target group of the ITIL Qualification: Managing across the Lifecycle is:
  • Individuals who require a business and management level understanding of the ITIL v3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
This may include but is not limited to CIOs, senior IT managers, IT managers and supervisors, IT professionals and IT operations and development practitioners.

Benefits

This course prepares students for the ITIL® Intermediate Qualification: Managing across the Lifecycle Certificate (MALC), which is the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management. The course is intended to build on knowledge gained in previous intermediate level courses and focus on the application and integration of ITIL® understanding, particularly in regards to the areas of service lifecycle stages’ integration, process integration, interfaces, sharing data, information and knowledge.

Course content

Topics covered include:
  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability
  • Defining business benefits
  • Managing changes on the strategy level
  • Risk management
  • Planning and implementing best practices in IT service management
  • Assessing IT service level
  • Reference to other methodologies and standards as: COBIT, ISO/IEC 20000, CMMI, Balance Scorecard, Six Sigma, ISO 9000, TQM, etc.
The course culminates in a formal closed-book examination - "ITIL® Intermediate: Managing Across the Lifecycle".
Duration

5 days

Price included

  • Printed presentation
  • Materials for exercises and sample solutions
  • Glossary and abbreviation
  • Trial exam answer key

Form of training

Open or for closed group

Prerequisites

Candidates wishing to be trained and examined for this qualification must already have at least 17 credits. 17 credits can be obtained from ITIL Foundation and Intermediate qualifications. Documentary evidence of all credits must be presented by candidates for the MALC qualification.

Accreditation

The training course based on ITIL®. Accreditation by APMG. Training course material licensed by Fox ITSM.

Group size

From 8 to 12 students

Related training

ITIL® Foundation

Training in

EN

Training materials in

EN

Additional materials

READ THE ARTICLE
DOWNLOAD WHITEPAPER
WATCH VIDEO
LISTEN
ADDITIONAL MATERIALS

Certification

Confirmation of passing the exam is a certificate of “ITIL® Intermediate: Managing Across the Lifecycle” released by the British organization APMG.

Exam

Exam ITIL® Intermediate: Managing Across the Lifecycle
Prerequisites Completion of the ITIL® Managing Across the Lifecycle training course.
Examination form
Written
Duration 120 minutes. The exam is in English. Candidates taking the exam in a different language than their native language have a maximum of 150 minutes.
Method Multiple choice
Number of Question
10 complex multiple choice, scenario-based, gradient scored questions
Required to pass the exam 70% (35 out of 50)
Exam in

EN

Duration

120 minutes

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