The target group of the ITIL Qualification: Managing across the Lifecycle is:
- Individuals who require a business and management level understanding of the ITIL v3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
- Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
This may include but is not limited to CIOs, senior IT managers, IT managers and supervisors, IT professionals and IT operations and development practitioners.
This course prepares students for the ITIL® Intermediate Qualification: Managing across the Lifecycle Certificate (MALC), which is the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management.
The course is intended to build on knowledge gained in previous intermediate level courses and focus on the application and integration of ITIL® understanding, particularly in regards to the areas of service lifecycle stages’ integration, process integration, interfaces, sharing data, information and knowledge.
Topics covered include:
- Key concepts of the service lifecycle
- Communication and stakeholder management
- Integrating service management processes across the service lifecycle
- Managing services across the service lifecycle
- Governance and organization
- Implementing and improving service management capability
- Defining business benefits
- Managing changes on the strategy level
- Risk management
- Planning and implementing best practices in IT service management
- Assessing IT service level
- Reference to other methodologies and standards as: COBIT, ISO/IEC 20000, CMMI, Balance Scorecard, Six Sigma, ISO 9000, TQM, etc.
The course culminates in a formal closed-book examination - "ITIL® Intermediate: Managing Across the Lifecycle".