ITIL Intermediate Capability Stream: Planning Protection & Optimization (PPO)



Basic information Additional information

Target audience

The main target group for this course and qualification includes individuals who require a deep understanding of the ITIL® Certificate in the Planning, Protection and Optimization processes and of how it may be used to enhance the quality of IT service support within an organization, IT professionals, operational staff involved in the included processes, and who wish to enhance their role-based capabilities.

Benefits

Knowledge of more practical approach to the area of IT services management focusing on reducing the risk of not meeting agreed levels (targets) of the service. This course prepares students for the ITIL Intermediate Certificate: Planning, Protection and Optimization which is part of the ITIL Intermediate Capability stream qualifications. It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert.

Course content

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Design Coordination
  • Technology considerations
  • Roles and responsibilities
  • Sample exam
The course culminates in a formal closed-book examination - ITIL® Intermediate: Planning Protection & Optimization.
Duration

5 days

Price included

  • “Planning Protection & Optimization Intermediate Capability Handbook”
  • Printed presentation
  • Materials for exercises and sample solutions
  • Glossary and abbreviation
  • Trial exam answer key

Form of training

Open or for closed group

Prerequisites

ITIL® Foundation, version 3 or 2011 edition certificate, ITIL® V2 Foundation together with the ITIL® Foundation Bridge certificate.

Accreditation

The training course based on ITIL®. Accreditation by APMG. Training course material licensed by Fox ITSM.

Group size

From 8 to 12 students

Related training

Training in

EN

Training materials in

EN

Additional materials

READ THE ARTICLE
DOWNLOAD WHITEPAPER
WATCH VIDEO
LISTEN
ADDITIONAL MATERIALS
Exam in

EN

Duration

90 minutes

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