The main target group for this course and qualification includes individuals who require a deep understanding of the ITIL® Certificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within an organization, IT professionals, operational staff involved in the included processes, and who wish to enhance their role-based capabilities.
Knowledge of the more practical approach to the area of IT services management focusing on processing change requests, deploying new and modified services into production, building, validating and testing releases, managing changes, including organizational change, and managing service assets and configurations and knowledge. This course prepares students for the ITIL Intermediate Certificate: Service Offerings and Agreements which is part of the ITIL Intermediate Capability stream qualifications. It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert.
- Service Asset and Configuration Management
- Change Management
- Request Fulfilment
- Release and Deployment Management
- Service Validation and Testing
- Change Evaluation
- Knowledge Management
- Technology considerations
- Roles and responsibilities
- Sample exam
The course culminates in a formal closed-book examination - ITIL® Intermediate: Release Control & Validation.