ITIL Intermediate Lifecycle Stream: Service Design (SD)



Basic information Additional information Exam

Target audience

The main target group for this course and qualification includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers

Benefits

Knowledge of the service design principles and processes, service design technology-related activities, organizing for service design approach, implementation and improvement of service design guidelines and technology considerations, challenges, critical success factors and risks of this service lifecycle phase. This course prepares students for the ITIL Intermediate Certificate: Service Design which is part of the ITIL Intermediate Lifecycle stream qualifications. It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert

Course content

  • Service Design principles and policies
  • Design Coordination
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Information Security Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Technology considerations
  • Organizing for service design
  • Roles and responsibilities
  • Implementation and improvement of service design
  • Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)
  • Sample exam
The course culminates in a formal closed-book examination - ITIL® Intermediate: Service Design.
Duration

3 days

Price included

  • “Key Element Guide Service Design”
  • Printed presentation
  • Materials for exercises and sample solutions
  • Glossary and abbreviation
  • Trial exam answer key

Form of training

Open or for closed group

Prerequisites

ITIL® Foundation, version 3 or 2011 edition certificate, ITIL® V2 Foundation together with the ITIL® Foundation Bridge certificate.

Accreditation

The training course based on ITIL®. Accreditation by APMG. Training course material licensed by Fox ITSM.

Group size

From 8 to 12 students

Related training

Training in

EN

Training materials in

EN

Additional materials

READ THE ARTICLE
DOWNLOAD WHITEPAPER
WATCH VIDEO
LISTEN
ADDITIONAL MATERIALS

Certification

Confirmation of passing the exam is a certificate of “ITIL® Intermediate: Service Design” released by the British organization APMG.

Exam

Exam ITIL® Intermediate: Service Design
Prerequisites Completion of the ITIL® Intermediate: Service Design training course.
Examination form
Written
Duration 90 minutes. The exam is in English. Candidates taking the exam in a different language than their native language have a maximum of 120 minutes
Method Multiple choice
Number of Question
8 complex multiple choice, scenario-based, gradient scored questions
Required to pass the exam 70% (28 out of 40)
Exam in

EN

Duration

90 minutes

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