ITIL Intermediate Lifecycle Stream: Service Strategy (SS)



Basic information Additional information

Target audience

The main target group for this course and qualification includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers.

Benefits

Knowledge of the service strategy principles and processes, governance area, organizing for service strategy approach, technology considerations and implementing service strategy guidelines, challenges, critical success factors and risks of this lifecycle phase. This course prepares students for the ITIL Intermediate Certificate: Service Strategy which is part of the ITIL Intermediate Lifecycle stream qualifications.  It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert Certificate.

Course content

  • Strategy Management for IT Services
  • Service Portfolio Management
  • Financial Management for IT Services
  • Demand Management
  • Business Relationship Management
  • Organizing for service strategy
  • Roles and responsibilities in Service Strategy
  • Implementing and improving service strategy
  • Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)
  • Sample exam
The course culminates in a formal closed-book examination – ITIL® Intermediate Service Strategy
Duration

3 days

Price included

  • Printed presentation
  • Materials for exercises and sample solutions
  • Glossary and abbreviation
  • Trial exam answer key

Form of training

Open or for closed group

Prerequisites

ITIL® Foundation, version 3 or 2011 edition certificate, ITIL® V2 Foundation together with the ITIL® Foundation Bridge certificate.

Accreditation

The training course based on ITIL®. Accreditation by APMG. Training course material licensed by Fox ITSM.

Group size

From 8 to 12 students

Related training

 

Training in

EN

Training materials in

PL/EN

Additional materials

READ THE ARTICLE
DOWNLOAD WHITEPAPER
WATCH VIDEO
LISTEN
ADDITIONAL MATERIALS
Exam in

EN

Duration

90 mim

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