ITIL Intermediate Lifecycle Stream: Service Transition (ST)



Basic information Additional information Exam

Target audience

The main target group for this course and qualification includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers

Benefits

Knowledge of the service transition principles and processes, guidance on how to manage people through service transitions and how to organize for service transition, implementing and improving service transition guidelines, technology considerations and challenges, critical success factors and risks to this lifecycle phase. This course prepares students for the ITIL Intermediate Certificate: Service Transition which is part of the ITIL Intermediate Lifecycle stream qualifications.  It is a free-standing qualification and is also one of the modules that lead to the ITIL Expert Certificate.

Course content

  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Change Evaluation
  • Service Validation and Testing
  • Knowledge Management
  • Technology considerations
  • Organizing for service transition
  • Roles and responsibilities
  • Implementation and improvement of service transition
  • Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)
  • Sample exam
The course culminates in a formal closed-book examination - ITIL® Intermediate: Service Transition.
Duration

3 days

Price included

  • “Key Element Guide Service Transition”
  • Printed presentation
  • Materials for exercises and sample solutions
  • Glossary and abbreviation
  • Trial exam answer key

Form of training

Open or for closed group

Prerequisites

ITIL® Foundation, version 3 or 2011 edition certificate, ITIL® V2 Foundation together with the ITIL® Foundation Bridge certificate.

Accreditation

The training course based on ITIL®. Accreditation by APMG. Training course material licensed by Fox ITSM.

Group size

From 8 to 12 students

Related training

 

Training in

EN

Training materials in

EN

Additional materials

READ THE ARTICLE
DOWNLOAD WHITEPAPER
WATCH VIDEO
LISTEN
ADDITIONAL MATERIALS

Certification

Confirmation of passing the exam is a certificate of “ITIL® Intermediate: Service Transition” released by the British organization APMG.

Exam

Exam ITIL® Intermediate: Service Transition.
Prerequisites Completion of the ITIL® Managing Across the Lifecycle training course.
Examination form
Written
Duration 90 minutes. The exam is in English. Candidates taking the exam in a different language than their native language have a maximum of 120 minutes
Method Multiple choice
Number of Question
8 complex multiple choice, scenario-based, gradient scored questions
Required to pass the exam 70% (28 out of 40)
Exam in

EN

Duration

90 minutes

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