ITIL®4 Managing Professional Transition (MPT) in English with exam



Opis szkolenia Dodatkowe informacje
5-day 'Bridge' type training from ITIL 3 to ITIL 4. Designed for ITIL Expert certificate holders or people who have obtained at least 17 credits from ITIL 3 training, wishing to update their knowledge about modern management of digital services and obtain the prestigious designation of ITIL 4 Managing Professional (MP). The course presents a detailed picture of the ITIL 4 service management model and discusses the differences between ITIL 3 and 4 versions. This is the only course that allows the transition from ITIL 3 to ITIL 4. If you do not have the ITIL Expert title or the required number of ITIL 3 credits, and you only need a few, see the schedule of ITIL 3 Intermediate courses at Asseco Academy.

According to the decision of PeopleCert and AXELOS, from November 1, 2019, accredited trainings are sold only with an exam

It is possible to buy an exam insurance for an additional fee added to the exam price: PLN 270.

It is possible to buy a voucher that allows you to take the exam on later Time, according to its expiry date, for an additional fee added to the exam price: PLN 120  

Target audience

  • This course is a management level course intended ONLY for individuals who have obtained their ITIL Expert designation, or have achieved 17 ITIL v3 credits. ITIL 4 Foundation certification is NOT required.
  • You also qualify if you have obtained 15 ITIL v3 credits and passed the ITIL 4 Foundation exam.

Learning outcomes

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT Understand how customer journeys are designed
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realise and validate service value
  • Understand the scope and activities relevant to Direct and plan
  • Understand the role of GRC and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement.

Course content

  • Presentation of a full picture of modern digital service management in accordance with the ITIL 4 model
  • A review of the main differences between ITIL v3’s five-stage lifecycle IT service management model and its 26 processes and functions, compared to ITIL 4’s service value system model and its 34 practices
  • A review of the SVS model and its components: the service value chain, seven guiding principles, four business dimensions, governance, continual improvement, and a review of ITIL 4’s 34 practices, which are grouped into three operational streams (general management, service management, and technical management)
  • Key concepts and teachings from the three ITIL 4 advanced IT Specialist courses: Create, Deliver & Support (CDS); Drive Stakeholder Value (DSV); High Velocity IT (HVIT)
  • Key concepts and teachings from the ITIL Strategist advanced book and course – Direct, Plan & Improve (DPI)
  • Preparation for the ITIL 4 Managing Professional Transition exam, including discussion of mock exams
  • ITIL 4 Managing Professional Transition certification exam.

Exam

Name of the exam ITIL®4 Managing Professional Transition
Exam entry condition Completing of ITIL® 4 Managing Professional Transition training
Exam form On-line exam is organized on the last day of the training. It is possible to buy a voucher that allows you to take the exam on later Time, according to its expiry date, for an additional fee added to the exam price: PLN 120.
Exam duration 90 minutes (113 minutes for non-native speakers)
Exam type Multiple choice (1 correct answer out of 4), closed book
Number of questions 40
Pass mark 28/40 (70%)

Methodology

itil_ato-logo
ITIL® is a registered trademark of AXELOS Limited and used with its permission. All rights reserved. The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Czas trwania szkolenia

5 days

W cenie szkolenia

Student pack includes:

  • ITIL 4 Managing Professional Transition coursebook with a set of slides
  • Exam specification
  • Exam sample questions with answers and rationales
  • ITIL 4 Reference Card
  • Pre-Course training materials
  • Post-Course additional materials
  • Exam.

Training

Public classroom, Closed group classroom, Instructor-Led Live Online Classes

Group size

8 – 14 persons

Prerequistes

There are 3 alternative scenarios:

  • You have ITIL Expert certification,
  • OR you earned minimum 17 ITIL v3 credits without ITIL 4 Foundation certification,
  • OR you earned 15 ITIL v3 credits with new ITIL 4 foundation exam.

Accreditation

Accreditation granted to Asseco Data Systems by PeopleCert on behalf of AXELOS

According to the decision of PeopleCert and AXELOS, from November 1, 2019, accredited trainings are sold only with an exam

 

Additional information regarding participation in the Virtual Class

Each participant should register for the training session between 08:30-08:50
The training is conducted from  09:00 – 15:30
During the training day we anticipate several breaks, including one 1-hour break, and also after each hour of training a 10-minute break. A detailed break schedule is set by each trainer individually with his group.
Training materials are distributed in electronic form.
Exams are carried out in the form of vouchers.
Język szkolenia

EN

Język materiałów

EN

Materiały dodatkowe

PRZECZYTAJ ARTYKUŁ
POBIERZ WHITEPAPER
ZOBACZ WIDEO
POSŁUCHAJ
MATERIAŁY EDUKACYJNE
Język egzaminu

EN

Czas trwania egzaminu

90 min

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