ITIL®4 Specialist: Create, Deliver & Support (CDS) in English with exam



Opis szkolenia Dodatkowe informacje Sprawdź terminy
This 3-day ITIL 4 Specialist: Create, Deliver and Support (CDS) course covers the core service management activities and expands beyond the previous scope of ITIL v3 to cover the ‘creation’ of services.

The course agenda covers core ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model.

According to the decision of PeopleCert and AXELOS, from November 1, 2019, accredited trainings are sold only with an exam

It is possible to buy an exam insurance for an additional fee added to the exam price: PLN 270.

It is possible to buy a voucher that allows you to take the exam on later Time, according to its expiry date, for an additional fee added to the exam price: PLN 120  

Target audience

  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Existing ITIL qualification holders wishing to develop their knowledge.

Learning outcomes

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services.

Course content

The Create, Deliver and Support (CDS) course focuses on the following ITIL 4 practices:
  • Service design
  • Software development and management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Service Desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management.

Exam

Name of the exam ITIL® 4 Specialist: Create, Deliver and Support (CDS)
Exam entry condition Completing of ITIL® 4 Specialist: Create, Deliver and Support (CDS) training
Exam form On-line exam is organized on the last day of the training. It is possible to buy a voucher that allows you to take the exam on later Time, according to its expiry date, for an additional fee added to the exam price: PLN 120.
Exam duration 90 minutes (113 minutes for non-native speakers)
Exam type Multiple choice (1 correct answer out of 4), closed book
Number of questions 40
Pass mark 28/40 (70%)
 

Methodology

itil_ato-logo
ITIL® is a registered trademark of AXELOS Limited and used with its permission. All rights reserved. The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Czas trwania szkolenia

3 days

W cenie szkolenia

Student pack includes:

  • ITIL 4 Create, Deliver and Support coursebook with a set of slides
  • Booklet with ITIL 4 practices discussed during the course
  • ITIL glossary
  • Exam specification
  • Exam sample questions with answers and rationales
  • ITIL 4 Reference Card
  • Exam

Watch a movie

Training

Public classroom, Closed group classroom, Instructor-Led Live Online Classes

Group size

8 – 14 persons

Prerequisites

ITIL 4 Foundation certificate

Accreditation

Accreditation granted to Asseco Data Systems by PeopleCert on behalf of AXELOS

According to the decision of PeopleCert and AXELOS, from November 1, 2019, accredited trainings are sold only with an exam

 

Additional information regarding participation in the Virtual Class

Each participant should register for the training session between 08:30-08:50
The training is conducted from  09:00 – 15:30
During the training day we anticipate several breaks, including one 1-hour break, and also after each hour of training a 10-minute break. A detailed break schedule is set by each trainer individually with his group.
Training materials are distributed in electronic form.
Exams are carried out in the form of vouchers.
Język szkolenia

PL, EN

Język materiałów

EN

Materiały dodatkowe

PRZECZYTAJ ARTYKUŁ
POBIERZ WHITEPAPER
ZOBACZ WIDEO
POSŁUCHAJ
MATERIAŁY EDUKACYJNE
Język egzaminu

EN

Czas trwania egzaminu

Opinie i referencje dotyczace szkolenia

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