ITIL®4 Strategist: Direct, Plan & Improve (DPI) in English with exam



Opis szkolenia Dodatkowe informacje Sprawdź terminy
This 3-day ITIL 4 Strategist: Direct, Plan and Improve (DPI) course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.

The module includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organization’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.

According to the decision of PeopleCert and AXELOS, from November 1, 2019, accredited trainings are sold only with an exam

It is possible to buy an exam insurance for an additional fee added to the exam price: PLN 270.

It is possible to buy a voucher that allows you to take the exam on later Time, according to its expiry date, for an additional fee added to the exam price: PLN 120  

Target audience

  • ITSM managers and aspiring ITSM managers, who want to obtain the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Individuals continuing of their journey in service management
  • Existing ITIL qualification holders wishing to develop their knowledge.

Learning outcomes

  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices.

Course content

The Direct, Plan and Improve (DPI) course focuses on the following ITIL 4 practices:
  • Continual improvement
  • Measurement and reporting
  • Portfolio management
  • Organizational change management
  • Risk management.

Exam

Name of the exam ITIL® 4 Strategist: Direct, Plan and Improve (DPI)
Exam entry condition Completing of ITIL® 4 Strategist: Direct, Plan and Improve (DPI) training
Exam form On-line exam is organized on the last day of the training. It is possible to buy a voucher that allows you to take the exam on later Time, according to its expiry date, for an additional fee added to the exam price: PLN 120.
Exam duration 90 minutes (113 minutes for non-native speakers)
Exam type Multiple choice (1 correct answer out of 4), closed book
Number of questions 40
Pass mark 28/40 (70%)

Methodology

itil_ato-logo
ITIL® is a registered trademark of AXELOS Limited and used with its permission. All rights reserved. The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Czas trwania szkolenia

3 days

W cenie szkolenia

Student pack includes:

  • ITIL 4 Direct, Plan and Improve coursebook with a set of slides
  • Booklet with ITIL 4 practices discussed during the course
  • ITIL glossary
  • Exam specification
  • Exam sample questions with answers and rationales
  • ITIL 4 Reference Card
  • Exam

Watch a movie

Training

Public classroom, Closed group classroom, Instructor-Led Live Online Classes

Group size

8 – 14 persons

Prerequisites

ITIL4 Foundation certificate

Accreditation

Accreditation granted to Asseco Data Systems by PeopleCert on behalf of AXELOS

According to the decision of PeopleCert and AXELOS, from November 1, 2019, accredited trainings are sold only with an exam

Additional information regarding participation in the Virtual Class

Each participant should register for the training session between 08:30-08:50
The training is conducted from  09:00 – 15:30
During the training day we anticipate several breaks, including one 1-hour break, and also after each hour of training a 10-minute break. A detailed break schedule is set by each trainer individually with his group.
Training materials are distributed in electronic form.
Exams are carried out in the form of vouchers.
Język szkolenia

PL, EN

Język materiałów

EN

Materiały dodatkowe

PRZECZYTAJ ARTYKUŁ
POBIERZ WHITEPAPER
ZOBACZ WIDEO
POSŁUCHAJ
MATERIAŁY EDUKACYJNE
Język egzaminu

EN

Czas trwania egzaminu

Opinie i referencje dotyczace szkolenia

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