ITIL®4 Foundation in Action! in English with exam

Opis szkolenia Dodatkowe informacje
ITIL has led the ITSM industry with guidance, training, and certification programmes for more than 30 years. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. Our best seller ITIL 4 Foundation training in companion with 'Apollo 13 - an ITSM case experience' business simulation will:
  • Allow you to simulate real-life situations from the Apollo 13 mission. You will work in a team, playing the role of the Mission Control Center in Houston. Your mission: take a seriously damaged spaceship and crew safely home. In this way, you and your colleagues will learn all the benefits of best service management practices.
  • Provide an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
  • Explain the concepts of the service management framework to support candidates studying for the ITIL 4 Foundation exam.
  • Act as a reference guide that practitioners can use in their work, further studies, and professional development.
According to the decision of PeopleCert and AXELOS, from February 1, 2022, accredited trainings are sold only with an exam and the official book.

Target audience

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.

Learning outcomes

  • Understand the key concepts of ITIL service management.
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the four dimensions of ITIL service management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
  • Understand the purpose and key concepts of main ITIL practices and how they contribute to value chain activities.

Course content

Day 1:
  • ITIL 4 journey
  • Key concepts of service management
  • ITIL case study: Axle Car Hire
  • ITIL service value system
  • Four dimensions of service management
  • ITIL guiding principles
  • Service value chain
  • ITIL practices review
  • Service level management practice
  • ITIL 4 Foundation mock exam
Day 2:
  • Relationship management practice
  • Supplier management practice
  • Information security management practice
  • IT asset management practice
  • Service configuration management practice
  • Change enablement practice
  • Deployment management practice
  • Release management practice
  • Service desk practice
  • Incident management practice
  • Service request management practice
  • Monitoring and event management practice
  • Problem management practice
  • Continual improvement practice
  • Exam tips and tricks
  • ITIL 4 Foundation certification exam
Day 3:
  • Introduction to 'Apollo 13 - an ITSM case experience' business simulation
  • Round 1: Rocket build and launch
  • Round 2: Earth orbit and Lunar approach
  • Round 3: Trans-Earth coast
  • Round 4: Re-entry and splash down
  • Summary of the mission and the entire training


Name of the exam ITIL®4 Foundation
Exam entry condition Completing of ITIL®4 Foundation training
Exam form Exams are carried out in the form of vouchers.
Exam duration 60 minutes (90 minutes for non-native speakers)
Exam type Multiple choice (1 correct answer out of 4), closed book
Number of questions 40
Pass mark 26/40 (65%)


ITIL® is a registered trademark of AXELOS Limited and used with its permission. All rights reserved. The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Czas trwania szkolenia

3 days

W cenie szkolenia

Student pack includes:
  • ITIL 4 Foundation coursebook with a set of slides
  • ITIL glossary
  • Exam specification
  • Exam sample questions with answers and rationales
  • ITIL 4 Reference Card
  • Pre-Course training materials
  • Post-Course additional materials
  • Exam


Public classroom, Closed group classroom, Instructor-Led Live Online Classes

Group size

8 – 15 persons


No prerequisites


Accreditation granted to Asseco Data Systems by PeopleCert on behalf of AXELOS and by GamingWorks.

According to the decision of PeopleCert and AXELOS, from February 1, 2022, accredited trainings are sold only with an exam and the official book.

It is possible to buy an exam insurance for an additional fee added to the exam price: PLN 270.

Additional information regarding participation in the Virtual Class

Each participant should register for the training session between 08:30-08:50
The training is conducted from  09:00 – 15:30
During the training day we anticipate several breaks, including one 1-hour break, and also after each hour of training a 10-minute break. A detailed break schedule is set by each trainer individually with his group.
Training materials are distributed in electronic form.
Exams are carried out in the form of vouchers.
Język szkolenia


Język materiałów


Materiały dodatkowe

Język egzaminu


Czas trwania egzaminu

60 min

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